Creating the Corporate Handbook (Determining and procedurising the workflows of all units)
1.Establishing Human Resources procedures Organising functional and administrative organisations Determining duties, authorities and responsibilities Designing outpatient and inpatient processes and writing procedures (including surgery processes)
2. Structuring all procurement processes and writing procedures
3. Designing all processes related to corporate invoicing and writing procedures (SSI, Contracted Institutions and ÖSS) and determining job descriptions
4. Designing call centre processes and writing procedures
5. Designing Patient Relations Processes and writing procedures
6. Designing Marketing Processes and writing procedures
7. Designing medical processes and writing procedures (All procedures will be created in line with JCI standards)
8. Establishing financial and fiscal workflows and writing procedures
9. Establishment of procurement processes and stock management system
Organisation of Marketing and Sales Processes Determining the name of the hospital and carrying out corporate identity studies
1. 2. Organisation of brand promotion activities
3. Making SSI agreement Making agreements with ÖSS (Private Health Insurance)
4. Developing pricing strategies (based on profitability and price implementation efficiency)
5. Design of website and social media infrastructure
6. 7. Design of overseas patient processes
8. Establishment of CRM infrastructure Establishment of the IT Infrastructure of the Hospital (Software and hardware) Organisation of Medical Processes Creation of a management cockpit and reports where all processes will be monitored Design and contracting of outsourced services
1st Laundry
2nd Dining Hall
3.Cleaning
4. Cafe
5.Valet and Car Parking Service Staff and Doctor Recruitment Finding and recruiting administrative and health personnel candidates
6. Finding and recruiting physician candidates who will add value to the organisation
7. Staff Training
1.Process Trainings
2.Special trainings for hospital units (device etc.)
Trainings, documents, internal audits, reporting, indicators, targets and whatever you need regarding the quality management system, we take your business beyond words and make it a way of behavior with the understanding of continuous improvement.